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Royal Jordanian’s Loyalty Program Pilots Luxury Brands Partnership

Royal Jordanian Airlines has entered a commercial partnership with Dezerved, an invitation-only rewards platform, for its Royal Club loyalty program. The carrier follows Swiss' Miles & More program, which earlier this year became the first airline frequent flyer program to...

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Spirit Adds Elite Tiers as it Beefs Up Loyalty Program

Airlines, even LCCs, are always trying to wring more money from their loyalty programs. They’re powerful profit generators, after all, not only securing customer loyalty but more importantly producing revenue through the sale of miles to banks and other third...

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Fare Sales Get Creative

Now that the busy summer season is over, and by “busy” we mean “less empty than earlier this year,” airlines are engaging in a furious round of promotions to get passengers in seats. American reported that business travel is off...

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American: 30% of Passengers Under 30

American Airlines’ decision to eliminate ticket-change fees for domestic and near-international flights was aimed to adapt to the changing demographics of its passengers. Although the airline announced its new policy the same week as United and Delta, Chief Customer Officer...

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Gogo Sells Commercial Wi-Fi Business to Intelsat

Inflight Wi-Fi provider Gogo is selling its commercial aviation business to Intelsat, in a deal worth $400m in cash. The terms of the deal include Gogo providing Intelsat commercial aviation access to its air-to-ground connectivity system for 10 years. After...

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U.S. Carriers Strengthen Mask Requirements

Southwest and Alaska are among the U.S. carriers that are strengthening or clarifying their facial-covering policies. Alaska was the most blunt. “No mask, no travel, no exceptions,” the carrier said. Southwest, meanwhile, issued details guides on the kinds of masks...

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American, JetBlue Focus on East Coast

Four months into the Covid pandemic, American finds itself massively indebted — more so than its rivals — and haunted by the consistently inferior profit margins it produced in the years leading up to the pandemic. No wonder why it’s...

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Latam, Delta Press Ahead With Partnership

Latam is bankrupt. And Delta has its own financial problems to address. But don’t for a minute think that either has de-prioritized their planned cooperation. Last week, the two giants submitted a U.S. Transportation Department application for antitrust immunity, a...

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Delta’s Tracing Rounds

It will be a slow climb back to normal for most airlines and passengers, but at least now on Delta, passengers can toss back a cold one. Alcoholic beverages once again will be available on Delta flights. The carrier noted...

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Latam and Azul Cooperate, and U.S. Airlines Require Masks

Latam and Azul, two rivals in the domestic Brazilian market, are now cooperating. Pressured by the new realities of pandemic-era flying, they’ll soon start codesharing on 50 non-overlapping domestic routes, and possibly more in the future. Passengers will also have...

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Airlines Beef Up Cleaning Protocols

Indian booking platform Yatra says it is seeing a slow return of air travel in the country, although capacity remains between 15% to 20% of pre-pandemic levels. Much like in the rest of the world, leisure bookings are leading the...

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Delta Commits to Blocking Middle Seats

Delta is bucking an industry trend by committing to blocking middle seats on all flights through Sept. 30. It will maintain its capacity caps, too: 60% of economy and 50% in first class. The carrier also is requiring passengers and...

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