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Issue No. 854

The Gathering Storm

As the war in Ukraine enters its third week, its implications for the global airline industry — an industry that was only just beginning to emerge from two years of the Covid crisis — are becoming clearer and more alarming.…

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Issue No. 895

United Confronts New Realities

Polite. Complimentary. Respectful. Nobody would use these adjectives to describe Scott Kirby’s attitude toward low-cost airlines. The United Airlines chief showed up for the company’s fourth quarter earnings call with a baseball bat, swinging at rivals for sins ranging from...

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Issue No. 894

Air New Zealand CEO on the Kiwi Comeback

Are airlines seeing any signs that extremely strong demand is weakening? It’s something everyone’s closely watching for as carriers begin reporting their fourth quarter results. Delta kicked things off on Friday and — rest assured — its demand outlook remains...

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Issue No. 893

The German Exception

Southwest has long been viewed as the gold standard for airline customer service. But not this time. For the airline and millions of its passengers, 2022 ended in misery. Dallas-based Southwest canceled nearly 17,000 flights, part of an epic operational...

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